An accomplished professional with almost two decades of experience in the outsourcing industry as well as start-up operations and more recently with virtual assistance. Known for having great organizational skills, managing heavy workloads, and being a resourceful self-starter.
Proficient in administrative tasks, problem-solving, and process improvement across various support modes and business lines. Successfully managed daily operations, enhanced personnel development, and optimized efficiency and quality in previously supported programs. Also versed with client relations and multiple cloud-based applications and customer relationship management tools.
Currently working with Legal Soft, who manages and supports 50-70 expert virtual assistants handling multiple tasks for various law firms.
Also have ventures in real estate, focused on short-term rentals and vacation properties. Lastly, I love traveling and water activities. I also enjoy collecting action figures and a variety of knives.
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