Work Experience:
IT Support Specialist (2 years experience)
Provide Level 1 technical support to users through phone calls, face-to-face interaction, or email/chat.
Diagnose and resolve technical hardware or software issues and then redirect customers to the appropriate resource.
Research answers to questions using available information resources.
Follow standard service desk procedures.
Ensure that all i----------- or requests are entered appropriately and accurately into the I----------- Management System.
Inventory and maintaining existing IT Hardware
Assets.Assist Network team with network related updates and changes
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Process Analyst/US Mortgage Loan Processor (5 years experience)
Have been part of Documentation Support – FAM Wholesale (Doc Drawer) preparing and sending Closing Loan Document packages to Settlement Agent and other counterpart parties.
Capable on reviewing Loan Documents from opening to closing such as 1003, AUS Findings, Note, Deed of Trust, Preliminary Title and Appraisal Report, Credit Report, LE and Closing Disclosures, Purchase Agreement, CD and Doc Request, Flood and Hazard Insurance, Power of Attorney, Trust Certificate, and other Financial Documents related to US Mortgage.
Counter checking fees in Fee sheet and LOS to make sure fees are properly disclosed.
Able to communicate with US counterparts and Clients via chat and email.
Have been part of other services like LE Review, CD Byte, Closed Loan Package Indexing, PTD/PTF/PTP Conditions, FAM Express (NDC) and Appraisal Retail
Verified
