I have 16 years of extensive experience in life and health insurance, specializing in providing support. I serve as a Subject Matter Expert (SME) in the New Business and Aftersales processes. In my role as a Junior process engineer, I create reports and offer insights, analyses, and recommendations to help my team achieve its targets. In addition to supporting sales for our distributors, I manage administrative and development tasks (excluding coding) within Salesforce/CRM, making necessary adjustments to meet the distributors' requirements. This includes creating Salesforce dashboards and automating reports. As an SEO specialist, I utilize internal linking strategies to enhance search engines’ understanding of page relationships and improve website indexation. I also focus on producing high-quality, original content that adds value for visitors while incorporating targeted keywords.
