Hi, my name is -----------. I am a skilled and experienced IT Support professional with over 7 years of hands-on experience in the field. I have a strong background in IT support and system administration, and I have successfully applied my technical knowledge across various projects and initiatives throughout my career.
My Skills
• Install, configure, test, maintain, monitor, and troubleshoot clients' Windows Server, end-user workstation (Mac OS and Windows) hardware, mobile devices, networked peripheral devices, and networking hardware products.
• Perform remote fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
• Onboard new users (M365 account creation, O365 licensing, Cloud & On-Prem AD), and set up workstations.
• Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
Supported Technologies:
• Windows Server Administration
• Azure & On-Prem Active Directory Management
• Microsoft 365: Microsoft Entra ID, Intune, Exchange, SharePoint, Teams, Office Apps
• Network: DHCP, DNS, LAN, Firewall, Site-to-Site VPN
• Datto Backup, SkyKick Cloud Backup
• QuickBooks / Sage50 / Sage 300
• IT Glue - Documentation
• ConnectWise Manage / ServiceNow – Ticketing
• VoIP: RingCentral / Intermedia / PBX / GoToConnect / Telus
• VPN: SonicWall / Datto / Meraki / Windows VPN
• AV: Webroot / Sophos / TrendMicro / SentinelOne / Microsoft Defender / Kaspersky
• VM: Hyper-V, AWS, Citrix, Microsoft Cloud PC? RMM: N-able, ConnectWise Automate, LogMeIn, Windows RDP
