Customer Service, Fraud Analyst, and Legal Case Management professional with experience in CSR, CSR Tier 2, Fraud Analyst, and SME Case Manager roles. Skilled in handling customer inquiries, investigating fraud and financial crime, validating transactions, dispute resolution, and ensuring compliance with regulatory standards. Experienced in online banking support, ACH and wire transfer monitoring, check deposit reviews, technical troubleshooting, and account management. Currently providing case management for SSDI and SSI claims, guiding clients through the legal process, reviewing documentation, and advocating for client benefits. Adept at mitigating financial and legal risks while delivering high-quality support and solutions to customers and clients.
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