Versatile Technical Support Specialist and Virtual Assistant with 5+ years of experience in web hosting, SaaS, and customer service environments. Skilled in troubleshooting DNS, domain, email systems (SMTP/IMAP/POP3), SSL issues, and user account problems using tools such as cPanel/WHM, Zendesk, Jira Service Management, and Linux command-line.
Strong experience in customer support across chat, email, and phone, handling technical and non-technical issues while maintaining high customer satisfaction and SLA compliance. Knowledgeable in networking fundamentals including TCP/IP, DNS, DHCP, VPN, and basic firewall concepts.
Experienced in Microsoft 365 user support, MFA authentication, and basic administration concepts, with foundational knowledge in AWS cloud services. Comfortable working with international clients across US, UK, and Australian time zones.
Also skilled in virtual assistant tasks such as email management, data entry, scheduling, and documentation. Highly organized, adaptable, and capable of supporting both technical and administrative operations in fast-paced remote environments.
