I am an experienced E-commerce and Amazon Operations Specialist with over 4 years of hands-on expertise in Amazon listing management, product sourcing support, customer service operations, and administrative business tasks. I specialize in helping businesses streamline operations, improve listing performance, and maintain high-quality customer experience standards.
My background includes Amazon listing creation and optimization (scratch and piggyback listings), product quality checking, and FBA product research. I was promoted from operational roles to Purchaser and later to Customer Service, where I handled critical account support functions such as order management, A-Z claim resolution, and feedback removal. I also have 1.5 years of dedicated Amazon Customer Service experience, ensuring smooth customer interactions and protecting account health.
In addition, I am proficient in FreshBooks and -----------, with experience in invoice creation and basic financial documentation, allowing me to support both operational and administrative business needs efficiently.
I am known for being highly reliable, detail-oriented, and proactive in problem-solving. I work with a strong sense of accountability and treat every task with the same level of importance as business-critical work. I am committed to delivering high-quality results, meeting deadlines, and maintaining accuracy in fast-paced environments.
I work best with clients who value consistency, trust, and long-term collaboration. My goal is not only to complete tasks but to actively contribute to business growth, efficiency, and operational improvement.
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