Results-driven IT Professional with 5 years of experience in MSP IT Operations, Technical Support, and Customer service. Adept at providing end-to-end IT solutions, troubleshooting complex technical issues, and ensuring seamless IT service management. Experienced in working across various roles, including IT Support Engineer, System Engineer, Helpdesk/Service Desk Engineer, and Technical Support.
Core Competencies:
IT Support & System Administration
Helpdesk & Service Desk Operations
Customer Service & Technical Support
Cybersecurity & Endpoint Protection
Active Directory & Group Policy Management
Microsoft 365, Azure AD & Google Workspace
Network Administration (DNS, VPN, LAN, WIFI, Routers, Switches)
Backup Solutions & Disaster Recovery
Remote Assistance & RMM Tools
IT Security & Compliance
Technical Expertise:
Operating Systems: Windows OS, Windows Server, Mac OS/Apple Devices
Windows Server & Virtualization - Azure Virtual Desktop, Terminal Server, Hyper-V, VMware, Virtual Server Management.
Application Deployment & Management - Installing, configuring, and maintaining applications on virtual servers.
Cloud & Identity Management: Microsoft 365, Azure AD, Google Workspace, Okta
Security Solutions: Sophos, McAfee, MS Defender, Symantec, Intune
Cybersecurity: SentinelOne, Huntress, Webroot, CyberCNS
Networking: DNS, DHCP, WAN, LAN, VPN, Routers, Switches, Firewall (Fortinet, Watchguard, Sophos Central, Cisco Meraki, Unifi )
Backup & Disaster Recovery: Cove, MSP360, Azure Backup, Acronis, Veeam, Shadow Protect
Remote Support & RMM Tools: LogMeIn, Teamviewer, Screenconnect, Connectwise, Kaseya, LabTech & Autotask(Datto PSA)
Verified
