As a freelance virtual assistant, I supported multiple clients with their administrative, scheduling, and communication needs. I used various customer relationship management (CRM) tools to manage contacts, track leads, and follow up on inquiries. I also handled email, phone, and chat correspondence, ensuring timely and professional responses. With my customer service expertise, I was able to build rapport, resolve issues, and deliver satisfaction.
Before becoming a freelance virtual assistant, I worked as a customer service representative at TELUS International for 6 years. There, I provided customer support across different channels and platforms. I received multiple recognitions for my performance, quality, and attendance. I also participated in training and coaching sessions, where I learned new skills and shared best practices with my team.
I have an associate's degree in hotel and restaurant management from Western Mindanao State University. I am passionate about helping people and organizations achieve their goals. I am always eager to learn and am committed to delivering the best possible outcomes for my clients. I am looking for opportunities to apply my skills and experience in a dynamic and diverse environment.
Verified
