With over 12 years of experience in customer-centric and client-focused roles, particularly in sales, I bring a wealth of relevant skills and insights. Seven months ago, I was fortunate to receive an opportunity to work in the Freelancing and Virtual Assistance Industry. In my most recent role, I served as the Sales Manager Lead/Lead of the Chat Team with a US-based Agency, where I signed an NDA effective until October 2024. My responsibilities included managing our clients' social media pages, overseeing the growth of their fanbase, and optimizing earnings from promoted content. I led chat agents and Sales Managers, streamlined processes, created SOPs, and served as the Client Liaison. In addition to this, I concurrently worked as a Real Estate Contact Center Manager with a Realty & Brokerage agency. Here, I optimized appointment-setting processes, conducted training sessions, and assisted in recruitment and onboarding processes. Prior to my recent roles, I supported a major US Telecommunication Company as an Operations Manager, overseeing inbound and outbound sales transactions for both B2C and B2B markets. Managing teams of up to 9 Team Managers and 108 Sales Specialists, I focused on deepening client relationships, achieving top team status for 22 consecutive months, and driving strategic initiatives to meet targets consistently. Throughout my career, I've honed crucial skills including organizational proficiency, attention to detail, coaching and mentoring abilities, data analysis, and customer-centric approaches. I am proficient in various software tools including Microsoft and Google Suite, CRMs, and other cloud-based applications. I am enthusiastic about the opportunity to contribute to your organization's success. You can find my resume attached.
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