I am a Customer Experience Specialist and Virtual Assistant with over 5 years of experience helping eCommerce brands deliver outstanding customer service and operational support. Skilled across platforms like Shopify, Gorgias, Zendesk, Salesforce, and HubSpot, I streamline processes, resolve customer issues quickly, and drive client success.
With a background in email, chat, SMS, and social media support, I pride myself on clear communication, problem-solving under pressure, and a proactive approach to every task. I bring strong organizational skills, a keen eye for detail, and a commitment to creating seamless customer journeys, helping businesses strengthen loyalty and grow sustainably.
I'm passionate about partnering with brands that value customer satisfaction and operational excellence, and I’m always looking for ways to deliver more value, whether through better systems, smarter workflows, or simply by being a reliable, positive presence on the team.
Tools I Use: Shopify | Gorgias | Zendesk | HubSpot | Salesforce | Trello | Slack | Canva | and more.
Core Strengths: Customer Engagement | Remote Collaboration | Problem-Solving | Calendar and Admin Management | Adaptability
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