Sr Trainer I
Convergys/Concentrix
Designed and implemented comprehensive training programs for new hires and ongoing employee development, leading to a 20% increase in employee performance and satisfaction.
Facilitated workshops and training sessions on company policies, systems, and industry best practices, ensuring consistency and compliance across all departments.
Collaborated with department heads to identify training needs and customize programs to address specific skill gaps.
Conducted evaluations and assessments to measure training effectiveness and provided recommendations for improvements.
English Tutor
Weblio Philippines and Upwork
International Recruiter
HT
Managed full-cycle recruitment for Technical Support Services (TSS) and Technical Account Services (TAS) roles, including job postings, candidate screening, interviewing, and onboarding.
Developed and maintained strong relationships with hiring managers and external partners to understand hiring needs and ensure alignment with organizational goals.
Utilized various sourcing techniques, including social media, job boards, and networking, to attract top talent and fill positions efficiently.
Implemented recruitment metrics and reporting to track progress and optimize recruitment strategies.
AML Analyst
Conducted detailed investigations and analysis of suspicious financial transactions to detect potential money laundering activities and ensure regulatory compliance.
Reviewed and analyzed customer account activity, transaction patterns, and financial records to identify red flags and assess risk levels.
Prepared and submitted comprehensive reports on findings to senior management and regulatory authorities.
Collaborated with internal teams to develop and implement AML policies and procedures, contributing to a 15% reduction in compliance issues.
