A results-driven operations leader with over 16 years of experience in customer service, SaaS, and startup environments. Skilled at building and scaling remote teams, streamlining workflows, and creating clear systems that drive measurable growth. Known for transforming operations through structured KPIs, automation, and data-backed decision-making.Certified in Lean Six Sigma and OKR Strategy, I bring a mix of process discipline and hands-on leadership balancing efficiency, empathy, and accountability to help companies grow sustainably.CORE STRENGTHSOperations Leadership: SOP design, KPI management, resource allocation, and team optimization.Customer Experience: CSAT/NPS tracking, escalation management, and process recovery.Data & Analytics: Advanced reporting via Zendesk Good data, Google Sheets, and -----------tomation & Systems: Workflow automation.CRM & Tools: Zendesk, Salesforce, HubSpot, Shopify, QuickBooks, Notion.Remote Team Leadership: Cross-department collaboration via Trello, Slack, and Google Workspace.
