With over ten
years of diverse experience, I bring a strong blend of virtual assistant
expertise, administrative support, and customer service excellence. I have
successfully supported busy professionals and businesses by providing efficient
VA services, managing schedules, correspondence, and project coordination with
great attention to detail.
Previously, I
worked as an Admin Officer in a law office, where I gained valuable experience
in drafting cases, conducting legal research, and managing filing systems. I
also have accounting experience, handling financial records and reports
accurately. Additionally, my background in the BPO industry as a Quality
Assurance specialist and Customer Service Representative has strengthened my
communication skills and ability to resolve issues effectively. I consistently
ranked among the top performers in delivering exceptional client support.
I excel at
multitasking, problem-solving, and building strong relationships, making me a
reliable and resourceful tea-----------mber across various business functions.Work
Experience
<!--[if !supportLineBreakNewLine]-->
<!--[endif]-->
Executive Assistant to the CEO
Dashboard Magic Pty Ltd
09/2021 to present
As an Executive Assistant to the CEO, I am dedicated to providing
comprehensive administrative and strategic support to ensure seamless daily
operations. I excel at managing calendars, coordinating high level meetings,
preparing detailed reports, and handling confidential information with
discretion. My strong organizational skills and proactive approach enable me to
anticipate the CEO’s and business needs and streamline workflows effectively.
With my diverse background including virtual assistance, legal
administration, accounting, and top tier customer service, I bring a
well-rounded skill set that supports not only executive leadership but also
contributes to overall business efficiency. I am confident that my ability to
multitask, communicate clearly, and maintain professionalism under pressure
will make me a valuable asset to your team.
Tasks
Includes:
<!--[if !supportLists]-->· Manage daily
email correspondence efficiently, ensuring timely responses and proper
prioritization.
<!--[if !supportLists]-->·
<!--[endif]-->Organize
calendars, schedule meetings, and send invitations and notifications to clients
<!--[if !supportLists]-->·
<!--[endif]-->Delegate
tasks to the IT team and provide clear updates to clients based on IT feedback.
<!--[if !supportLists]-->· Perform basic
accounting tasks such as bank reconciliations, sending invoices, and following
up on overdue payments to support financial accuracy.
<!--[if !supportLists]-->· Prepare and
send client agreements with attention to detail and professionalism.
<!--[if !supportLists]-->· Conducted lead generation by researching and providing potential
client and business details to support business growth.
Paralegal OfficerSanchez-Malit
and Ariete Law Offices07/2018 to
05/2021 <!--[if !supportLists]-->·
<!--[endif]-->Managed
general office operations to ensure smooth day-to-day functioning of the law
office.<!--[if !supportLists]-->· Assisted in
the notarization process by preparing affidavits, extrajudicial settlements,
wills, deeds and other legal documents, ensuring accuracy and compliance to
support official validations.<!--[if !supportLists]-->· Conducted
thorough legal research to support case preparation and provide accurate
information to lawyers.<!--[if !supportLists]-->·
<!--[endif]-->Prepared and
proofread legal documents and correspondence with high attention to detail.<!--[if !supportLists]-->· Assisted in
the preparation and organization of evidentiary documents to support case
proceedings.<!--[if !supportLists]-->· Organized and
maintained filing systems for court orders and important legal documents,
including transitioning to online filing post-COVID-19 for greater efficiency.<!--[if !supportLists]-->·
<!--[endif]-->Coordinated
the preparation and submission of appeals to the Court of Appeals and Supreme
Court.<!--[if !supportLists]-->· Maintained
lawyers’ schedules by coordinating appointments and setting meetings with
clients.<!--[if !supportLists]-->·
<!--[endif]-->Handled daily
cash inflows and salary management, ensuring accuracy in financial records.
<!--[if !supportLists]-->·
<!--[endif]-->Recorded
daily professional fees and expenses to support bookkeeping and financial
tracking.
Freelance
– Managing our own business
10/2016 to 07/2018
<!--[if !supportLists]-->· Supported a
family-run documentation services business specializing in land title
transfers, bookkeeping, business applications and renewals, passport and NBI
appointment facilitation, and related administrative tasks.
<!--[if !supportLists]-->· Managed and
organized important documents and client records to ensure smooth processing of
transactions.
<!--[if !supportLists]-->· Coordinated
with government agencies and clients to streamline application and renewal
processes.
<!--[if !supportLists]-->· Maintained
accurate bookkeeping and financial records to support business operations.
Quality Assurance Officer
ePerformax
Contact Centers and BPO
02/2013 to
10/2016
<!--[if !supportLists]-->· Monitored and
evaluated agent calls to provide targeted reinforcement and constructive
redirection for continuous improvement.
<!--[if !supportLists]-->· Focused
primarily on trainee development, ensuring a strong pipeline of skilled agents
for the team.
<!--[if !supportLists]-->· Coached and
mentored trainees to enhance their call handling skills, sharing proven
techniques from my experience as a top-performing agent.
<!--[if !supportLists]-->· Played a key
role in trainee evaluation and selection, determining whether trainees advance
to live calls or require further development or termination.
<!--[if !supportLists]-->· Collaborated
with the team to consistently meet or exceed KPIs while maintaining high
standards of quality customer service.
<!--[if !supportLists]-->· Fostered a
positive and motivating work environment by organizing games and awarding
prizes to agents who meet or surpass their KPIs.
Skills
<!--[if !supportLists]-->·
<!--[endif]-->Virtual
Assistant - 4 years
<!--[if !supportLists]-->·
<!--[endif]-->Customer
Service – 10+ years
<!--[if !supportLists]-->·
<!--[endif]-->Accounting –
7 years
<!--[if !supportLists]-->· Proficient in
using various applications and tools including Google Workspace, Microsoft
Office, Asana, Klipfolio, ClickUp, Notion, Pipedrive, -----------, Xero, Zapier
and PandaDoc to improve productivity and organization.
Education
<!--[if !supportLists]-->·
<!--[endif]-->Juris Doctor
– Bulacan State University 2019
<!--[if !supportLists]-->·
<!--[endif]-->Bachelor of
Science in Accountancy – Colegio de San Juan de Letran 2007 to 2011
