I am a Virtual Assistant with experience in digital marketing support, customer service, lead management, and administrative tasks. I help businesses stay organized, manage client communications, and support day-to-day operations efficiently.
From the start of 2023 to the end of 2024, I worked with a digital marketing agency where I supported a variety of tasks including keyword research using Ahrefs, content writing and optimization, Basic Canva design, client reporting, and general administrative work. I also assisted in monitoring Google Business Profile performance, managing customer inquiries, coordinating leads with the sales team, and preparing quotations for potential clients.
Before transitioning into virtual assistance, I worked as a Customer Service Representative and Collections Specialist, where I handled customer concerns, follow-up missed payments, managed sensitive information, and maintained professional communication in a fast-paced environment. This experience strengthened my communication skills, patience, and attention to detail.
I am reliable, organized, and detail-oriented. I am comfortable working independently and managing multiple tasks while maintaining accuracy and efficiency. I am eager to continue growing my skills and contribute to businesses that value strong support, communication, and operational consistency.
