IT support and network support with 7+ years of experience in network infrastructure, technical support, and customer care. Familiar with Routing and Switching (Cisco Switch & Router), Network Troubleshooting, SD-WAN Technology (Versa Routers), 128T routers, and Juniper switches, Firewalls (Fortinet), WLAN devices (Cisco & Aruba), Computer Troubleshooting, Data Encoding and Proofreading, and several other customer service software and hardware solutions. Very organized and meticulous with organizing customer interaction logs. Replacing network devices, with duties including helping field tech with the process and troubleshoot and monitoring site network.
