I have more than 18 years of call center experience. I am comfortable multi-tasking in a fast-paced work environment. I am self-motivated to achieve goals and increase productivity. Has excellent verbal and written communication skills. I am an experienced sales and customer service professional with a proven track record in customer engagement, sales conversions, and staff development. An effective communicator, able to quickly identify customer needs and provide solutions. I have led teams of sales agents and collectors, managing performance, and achieved sales and market share objectives. I am proficient in preparing sales reports and recommending operational improvements.
I have extensive knowledge of computer programs and software. I also have years of experience with sales, both inbound and outbound processes, and collections. I'm keen on details and I'm always eager to learn new things. I'm a people person, very team-oriented, and a team player. I produce good results whether I work by myself or with a team. I'm very self-motivated and goal-oriented, two of the strong personality traits that made me successful in any field I chose.
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