I am a dedicated professional with over 13 years of experience in the banking industry and more than 5 years of experience as a Virtual Assistant. I have strong interpersonal and communication skills, enabling me to effectively handle challenging situations while maintaining excellent client relationships and achieving company goals.
My expertise includes lead generation, appointment setting, customer service, administrative support, and CRM management. I am highly organized, adaptable, detail-oriented, and capable of working independently with minimal supervision. Throughout my career, I have consistently been recognized for outstanding performance and have received multiple awards for excellence in customer service and teamwork.
Key Skills and Experience:
• Lead Prospecting and Lead Generation using ZoomInfo and LinkedIn Sales Navigator
• Appointment Setting with over 5 years of experience scheduling meetings and consultations via Zoom and other platforms
• CRM Management and Sales Support
• Customer Support Specialist (Phone, Chat, and Email)
• Administrative Support and Data Management
• Legislative Assistant – Case Intake and Report Filing
• Inbound and Outbound Call Handling
• Strong Communication, Negotiation, and Relationship-Building Skills
• Understanding of Sales Quotas, KPIs, and Performance Metrics
• Team Collaboration and Leadership Support
Tools and Platforms:
• Salesforce
• RingCentral
• ZoomInfo
• Microsoft Teams
• Skype
• Google Workspace
• Hubstaff
Certification:
• Certified in CompAnalyst Market Data and JobArchitect Tools – -----------
I am committed to delivering high-quality work, providing exceptional customer service, and helping businesses achieve their objectives through professionalism, efficiency, and dedication.
