Hi there!
I'm ----------- ----------- -----------, a tech-savvy professional with over a decade of experience in technical support, customer service, IT administration, and medical billing, as well as being a trained Virtual Assistant. If you're looking for someone who can tackle tech challenges and medical billing tasks with a smile and provide top-notch support, I’m your go-to person!
Why Choose Me?????
Expert Troubleshooter: Whether it’s hardware, software, network issues, or medical billing, I’m here to ensure smooth operations and timely solutions.??
Tech-Savvy: Proficient with tools like Chat GPT, CANVA, ClickUp, Google Workspace, and more. I keep up with the latest trends to deliver the best results.????
Medical Billing Expertise: Trained in medical billing fundamentals and HIPAA privacy, I bring a unique blend of tech and healthcare support skills to the table, including charge entry, claims submission, denial management, and payment posting.????
Communication Pro: Clear, effective communication via email, live chat, or phone, ensuring top-notch customer service every time.????
Team Player: I thrive both independently and collaboratively. Teamwork and problem-solving are at the core of my work ethic.????
Versatile Skills: From EDI translations, IT support, i----------- coordination, to medical billing – I bring a broad skill set to handle a wide range of tasks efficiently.????
Detail-Oriented: Accuracy and quality are key to everything I do, whether troubleshooting or processing billing records.
Tools and Technologies I Use:
Tools: Chat GPT, CANVA, ClickUp, Google Workspace, ServiceNow, Active Directory, Microsoft Office Suite, Citrix, AWS, MS InTunes, Microsoft Authenticator (MFA), Meta Business Suite, Calendly, Office Ally, Prompt, Tebra, and Payer portals (Availity, Navinet, Novitasphere, UHC)
Soft Skills: Problem-solving, adaptability, teamwork, time management, customer service, and a proactive approach.
Certifications:
Fundamentals of Unix Scripting (Red Hat)
Fundamentals of Medical Billing and HIPAA Privacy
General Virtual Assistance and SMM
Professional Experience:
Medical Biller at Professional Recovery Network, LLC:
Managed charge entry, claims submission, accounts receivable follow-up, denial management, payment posting, and appeals using Prompt, Tebra, and Office Ally. Worked with payer portals such as Availity, Navinet, Novitasphere, UHC.
Associate Product Support Specialist at OpenText, GXS Philippines Inc: Monitored EDI transactions, resolved EDI issues, and provided internal training.
IT Service Desk at Stefanini:
Assisted users with password resets, connectivity issues, and hardware/software troubleshooting.
Customer Service Representative at Convergys Phil CVG:
Assisted customers with billing and troubleshooting devices.
Technical Support Representative at SYKES Asia, Inc:
Provided DSL Internet support and documented customer inquiries.
Education:
Bachelor of Science in Information Technology from Philippine Christian University, Manila.
If you're looking for a versatile and dedicated professional with expertise in technical support and medical billing, I’d love the opportunity to contribute to your success. Let’s connect!
