Hi! I'm Jhowel, a Virtual Administrative Assistant with over 2 years of experience supporting U.S.-based property management companies and real estate operations remotely.
I specialize in helping property managers, real estate professionals, landlords, rental property owners, and service-based businesses stay organized and operate efficiently. My experience covers property management administration, real estate support, leasing coordination, tenant and customer service, maintenance coordination, vendor communication, scheduling, CRM management, documentation, data entry, and day-to-day business operations.
I have experience supporting the full rental and property management workflow, including:
• Tenant, resident, prospect, and client communication
• Customer service via email, phone, and messaging platforms
• Maintenance request coordination and vendor follow-up
• Scheduling appointments, inspections, showings, and repairs
• Lease renewals and leasing administration
• Tenant screening and application coordination
• Property listings and rental marketing support
• CRM and property management system management
• Data entry and accurate recordkeeping
• Email and inbox management
• Document organization and digital file management
• SOP creation and process improvement
• Administrative and operational support
• Social media and marketing assistance
• Lead generation and research
• Calendar and task management
I have worked with tools including Google Workspace, Microsoft Office, RentVine, Rent Manager, Property Meld, Tenant Turner, Bright MLS, Asana, Notion, Canva, Google Calendar, Calendly, RingCentral, and ChatGPT. I am also highly comfortable learning new CRM, property management, scheduling, project management, and business software.
In my current work, I have handled approximately 80% of my team's weekly email volume while maintaining accuracy and professionalism. I have also helped improve internal SOPs and workflows to make daily operations more organized and efficient.
I am a proactive, detail-oriented, organized, and reliable remote Virtual Assistant who can work independently, manage multiple priorities, communicate professionally with clients and customers, and take ownership of tasks from start to finish.
I am currently open to working with new clients and businesses looking for a long-term Virtual Assistant, Property Management VA, Real Estate VA, Administrative Assistant, Customer Service Representative, or Operations Assistant.
If you need someone who can help keep your business organized, manage daily administrative tasks, coordinate with customers and vendors, and make sure nothing falls through the cracks, feel free to reach out!
