Reliable Quality Assurance Analyst and Virtual Assistant with experience in content moderation, chat support, and sales/lead generation. I've grown from front-line roles into team leadership, currently supervising 39+ agents and serving as the main point of contact for client operations.
What I Offer:
- QA & compliance monitoring, reporting, and calibration sessions
- Content moderation experience (Shopee Video)
- High-volume chat support with a strong record of customer retention
- Lead generation and outbound sales, backed by CRM systems (Sales Tank, QuickBooks, ClickUp)
- Proficient in Google Workspace, Microsoft Office, Canva, CapCut, and AI tools (ChatGPT, Claude)
I'm detail-oriented, dependable, and take ownership of my work — always looking to earn more responsibility through consistency and results.
