I’ve built my career as a customer-focused professional with over five years of experience in customer service and sales, supporting industries such as solar energy, retail, healthcare, and subscription services. I enjoy working directly with people, solving problems, and making sure every interaction leaves clients satisfied. I’m now seeking a remote opportunity where I can continue to apply my communication, organizational, and problem-solving skills while contributing to a productive team environment. In my most recent roles, I worked as a Customer Care and Operations Dispatcher for Sunrun and as a Frontline Fraud, Security, and Customer Service Representative for SSENSE. Both positions were remote, which helped me grow into an independent, reliable, and resourceful professional. These experiences strengthened my skills in troubleshooting, fraud prevention, dispatch coordination, order processing and tracking and billing management, and issue resolution, all while maintaining strong customer relationships in fast-paced environments. Colleagues and clients know me for being patient, adaptable, and professional, even in high-pressure situations with irate customers. I’m also a quick learner and confident in using CRM tools to keep processes efficient and accurate. I’m excited at the possibility of bringing these strengths to your team and contributing to a positive customer experience
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