I am a Customer Support and Patient Success professional with 13+ years of experience in healthcare, banking, travel, and customer service operations.
I specialize in patient care coordination, appointment scheduling, billing and insurance support, and escalation management. I am experienced with CRM tools such as Salesforce and Zendesk, as well as EHR systems, while ensuring HIPAA compliance and accurate documentation.
I have handled healthcare support, banking escalations, insurance appeals, and airline customer service, allowing me to resolve complex issues with efficiency, empathy, and professionalism.
My goal is to deliver reliable, high-quality remote support that improves customer and patient experience.
