Hello! I am ----------- ----------- M. -----------. I am a BPO / call center veteran with over 10 years of experience.
I have weathered countless storms of customer inquiries, concerns, and sometimes, frustrations. Throughout these years, I've learned invaluable lessons about patience, empathy, and problem-solving.
In the world of customer service, I am not just a veteran; I am a seasoned professional who brings a wealth of knowledge, skill, and dedication to every interaction.
My Employment History:
Paypal Philippines, Muntinlupa City, February 2024 to Present
Customer Service Specialist for Business Relations
-Inbound Calls, Chat & Case Servicing, Account Activation, Billing & Payments, Disputes Adjudication & other Paypal related services.
J.P. Morgan Chase & Co., Taguig City, June 2023 to December 2023
Customer Service Specialist III for Corporate Investment Banking
-Inbound Calls Servicing, Account Activation, Fraud Preventive Screening, Identity Verification & other JPMC card related services.
Citi Business Process Solutions, Taguig City, March 2017 to March 2022
Customer Service Specialist for Citi Cards, August 2021 to March 2023
-Inbound Calls Servicing, Account Activation, Billing & Payments, Fraud Prevention Screening, Identity Verification & other Citi card related services.
New To Citi Cards Specialist, March 2017 to August 2021
-Inbound Calls Servicing, Account Activation, Fraud Preventive Screening, Identity Verification & other Citi card related services.
Alorica, Muntinlupa City, March 2013 to January 2017
Floor Support Mentor, June 2013 to January 2017
-Inbound Calls Servicing, Escalations Line of Service, Real Time Assistance.
Customer Retention Team Specialist, December 2016 to January 2017
-Inbound Calls Servicing, Account Retentions.
Account Resolutions Team Specialist, December 2015 to December 2016
-Inbound & Outbound Calls Servicing, Payments Collections, Billing Inquiry.
Customer Service Representative for SiriusXM, March 2013 to December 2015
-Inbound Calls Servicing, Account Activation, Billing & Payments, General Troubleshooting & other SiriusXM related services.
Convergys, Muntinlupa City, September 2011 to December 2012
Commitments Team Specialist, September 2012 to December 2012
-Outbound Calls Servicing, Resolutions Follow Up.
Resolutions Specialist Department Back Up, June 2012 to December 2012
-Inbound Calls Servicing, Escalations Line of Service.
Customer Service Representative for AT&T, September 2011 to September 2012
-Inbound Calls Servicing, Account Activation, Billing & Payments, General Troubleshooting & other AT&T related services.
Stream Global Services, Muntinlupa City, October 2010 to May 2011
Outbound Sales Representative for Sprint Wireless
-Outbound Calls Servicing, Upsell Additional Line of Service.
Convergys, Muntinlupa City, August 2006 to May 2008
Customer Service Representative for DirecTV
-Inbound Calls Servicing, Account Activation, Billing & Payments, General Troubleshooting & other DirecTV related services.
Verified
