Experienced Operations Manager Skilled in leading teams of 50+ to meet SLAs, monitor performance, and deliver detailed reporting.
Work Experience
Operations Manager (3 years): Managed attendance, reporting, meetings, processes, and coordination with senior leadership.
Operations Associate (3 years): Monitored daily project operations, created escalation reports, and coordinated with managers and engineers.
GoHighLevel Specialist (1 year): Applied platform expertise to streamline operations.
Additional Information:
Communication tools: Slack, -----------, zoom, and google meet, whatsapp.
Data Analytics tools: Airtable, Redash and tableau
CRM: Go highlevel
Documentations: Google workspace & MS Office, Notion
Project Management tools: Asana, Airtable, atlassian
Ticket tools: Linear
Graphic Tools: Canva, Capcut, AI adobe images
