Reliable and detail-oriented Customer Support Professional with strong experience in live chat, email, and phone. Skilled in handling billing concerns, shift payments, account access issues, and escalations while maintaining high customer satisfaction. Former Operations Team Manager in a BPO compnay with proven leadership in coaching teams, monitoring KPIs, and improving processes for efficiency and compliance. Highly proficient in CRM tools such as Zendesk and Salesforce, collaboration platforms, and cloud-based systems. Known for clear communication, multitasking in fast-paced environments, and delivering accurate, empathetic support that meets business and customer needs.
