Finance-trained, retail-tested, and healthcare-focused—bringing 5+ years of operational and subject matter expertise--------------------------------------Subject Matter Expert – US Healthcare Insurance(Demographics, Claims, Compliance & Member Outreach)
Managed end-to-end service delivery, ensuring accuracy in claims reconciliation, processing, grievance research, compliance, and member outreach.
Acted as a key point of escalation for internal and external stakeholders; resolved issues and maintained strong customer satisfaction.
Developed and updated SOPs, training manuals, and domain-specific documentation to strengthen knowledge management and process compliance.
Led process improvement initiatives, driving efficiency, cost optimization, and adherence to quality standards.
Coached, mentored, and trained tea-----------mbers, supporting skill development and career growth while reducing attrition.
Ensured compliance with audit controls, information security practices, and regulatory requirements.-----------------------------------Operations & Bookkeeping Specialist (Retail Industry)
Oversaw daily retail operations, ensuring smooth store performance and strong sales results.
Managed a team of 15 sales associates, including work distribution, scheduling, and performance monitoring.
Maintained accurate bookkeeping and cash management, including sales reconciliation, inventory tracking, and expense reporting.
Implemented sales strategies and customer service practices that improved store performance and client satisfaction.
Supported training and coaching of associates, focusing on sales techniques, product knowledge, and customer engagement.
Partnered with management to streamline operations while balancing customer experience, compliance, and financial accuracy.
Contributed to achieving sales targets and sustaining operational excellence through effective people and process management.
