As an experienced Airbnb Specialist, I manage day-to-day operations of multiple listings to ensure smooth guest experiences and high property performance. My responsibilities include handling guest support messages, resolving resolution requests, and updating listing information and photos to keep all content accurate and up to date.
I consistently monitor suspended listings, pending disputes, and reviews to identify potential issues that could affect performance or compliance. I also handle Airbnb support and resolution emails, provide thoughtful guest review responses, and ensure listings maintain strong ratings and visibility.
Part of my role also involves review analysis: Tracking feedback trends and identifying recurring issues that need to be escalated to the appropriate department for improvement.
In addition, I coordinate with housekeeping and maintenance teams to ensure all reports are updated, communicated, and resolved efficiently, maintaining property readiness at all times.
Key Skills:
• Airbnb account and listing management
• Guest communication and support
• Property operations coordination
• Review monitoring and performance tracking
• Dispute and resolution handling
• Maintenance and housekeeping coordination
• Detail-oriented and highly organized
Verified
