I bring nearly six years of experience as an Operations Manager, supported by a strong background as a Quality Analyst and Trainer. With fourteen years in the BPO industry and two years of professional nursing experience as a licensed nurse, I combine data-driven leadership with a people-centered approach.I am committed to developing talent, earning trust, and fostering a safe and motivating environment. In my previous role, I successfully promoted three individuals within a year and helped retain tea-----------mbers by supporting their growth and well-being. I have also regained client confidence in critical situations, demonstrating my reliability and results-oriented mindset.I take pride in delivering consistent performance, acting with integrity, and exceeding expectations. I value my organization and the people who place their trust in me, and I always give my utmost to contribute to our shared success.
