I am a driven and highly coachable professional with a strong background as a Telco CSR, Pharmacy Benefits Representative, and AR Specialist for a U.S. insurance company. I’ve spent years communicating with U.S. customers, handling high-volume calls, resolving issues, and guiding clients with clarity and confidence. These roles sharpened my communication, active listening, and problem-solving skills—key strengths that make me a strong fit for cold calling and appointment setting roles.
I learn fast, follow instructions well, and easily adapt to new scripts, workflows, and tools. I’m comfortable speaking with different personalities, verifying information, managing concerns, and keeping conversations professional and natural. My attention to detail and accuracy also ensure clean documentation and reliable CRM updates.
As a worker, I want to be known as someone who shows up, stays consistent, exceeds expectations, and represents my client’s brand with professionalism. I take initiative, stay organized, and maintain a positive, results-focused mindset—qualities that help me thrive in performance-driven roles like cold calling and appointment setting.
