I specialise in training, quality assurance, and eLearning development, creating engaging and effective learning experiences using platforms like Storyline, Rise 360, and Juren LMS. With certifications in Front Office & Back Office Training, and Leadership Development, I have a strong background in coaching, mentoring, and optimising training programs to drive team performance.
Over the years, I've developed and implemented training programs, onboarded and mentored 100+ new hires, and led initiatives that have improved training effectiveness by 20% and boosted operational efficiency by 15%. My expertise also extends to customer service training and AI-driven learning solutions.
I'm passionate about empowering individuals through effective training and ensuring excellence in every learning experience.
