Results-oriented professional with a strong background in management and customer service. Since 2015, managed a family-owned boxing gym, overseeing daily operations, team supervision, and business growth strategies. Skilled in financial management, marketing, and fostering a customer-focused environment to drive long-term success. Proven ability to enhance client satisfaction, optimize processes, and ensure operational excellence.
Transitioned into a Customer Service Specialist role, excelling in delivering top-tier support and efficiently resolving client inquiries across multiple channels. Adept at communication, problem-solving, and conflict resolution, with a focus on creating positive customer experiences. Brings a versatile skill set, including leadership, time management, process improvement, and CRM proficiency, contributing to both organizational growth and customer satisfaction.
