Professional Profile
I am Registered Nurse here in the Philippines. A Dedicated and compassionate Healthcare Virtual Assistant with 6 years of experience providing comprehensive administrative and clinical support to a busy psychiatric clinic in New York. Experienced in managing a wide range of healthcare operations, including appointment scheduling, medication refill requests, insurance verification, prior authorizations, patient intake, medical billing support, and telephone triage. Skilled in using Electronic Health Record (EHR) systems to ensure efficient workflows while delivering exceptional patient care and maintaining strict confidentiality.
In addition to my virtual healthcare experience, I worked as a Private Duty Nurse for one year, providing compassionate palliative care to a cancer patient. This role strengthened my clinical judgment, empathy, and ability to support patients and their families during challenging times. I also have 5 years of customer service experience in the BPO industry, where I developed excellent communication, problem-solving, and interpersonal skills.
Throughout my career, I have consistently demonstrated the ability to work independently and collaboratively within multidisciplinary teams. I am recognized for being detail-oriented, adaptable, and proactive, with a strong commitment to delivering high-quality patient care and administrative support.
Areas of Expertise:
- Appointment scheduling and rescheduling using Electronic Health Record (EHR) systems
- Medication refill coordination
- Inbound and outbound patient calls
- Prior authorization processing
- Insurance eligibility and benefits verification
- Basic medical billing support
- Patient telephone triage
- New patient intake processing
- Preparation of disability and accommodation letters
- Administrative and provider support
- Medical documentation and record management
- Patient communication and care coordination
Professional Strengths:
- Compassionate and patient-focused
- Strong team player
- Excellent communication and interpersonal skills
- Detail-oriented and highly organized
- Fast learner with the ability to quickly adapt to new systems and workflows
- Creative problem solver who can think outside the box
- Adaptable to new work environments and changing priorities
- Committed to providing exceptional service to both patients and healthcare providers
