I have been working in BPO industry for 2 years and 6 months to be exact. I started as a technical service representative then got promoted as Senior Representative to a Team manager which is my current role, and that is my first BPO job experienced. I work in a shifting schedule, take inbound and outbound calls, handle different people who got into my team, I trained them with new product that we have or a new policy of the company, and also I developed the personality and skills of my people making sure that they will be a next leader someday. I can do multitasking and work in an efficient time.
