A total of 5 years of experience working online:
* 2 years in Customer Support
* 3 years as IT/System Admin
Skills:
* Administrative Tasks
* CRM Management
* Data Reporting
*Integrations (Zapier)
* HubSpot Automation
* Phone System Admin (Zoom and Twilio)
* Tool Evaluation & Implementation
* Documentation & Knowledge Sharing
* Data Entry
* Transcription
* Email Management
* Web Research
* Appointment setting
* Customer Service/Care/Support
* Quality Assurance - Call monitoring, Reporting, Analysis, Coaching
* Microsoft Applications (Word, Excel, PowerPoint, Outlook, etc.)
* Google Office Apps (Docs, Sheets, Slides, etc.)
* Video editing
* Keen to details
6 years experience working in a BPO Call Center.
* 2 years as a Tier 1.5 Technical Support
* 2 years as a Quality Assurance Specialist
* 2 years experience as a Quality Assurance Supervisor
Verified
