Team Manager | General Virtual Assistant | Client Success Specialist | Bank Customer Support Specialist | Customer Service Representative | Technical Support Representative

Results-driven Customer Service and Client Support Professional with 11+ years of experience in
customer service, technical support, banking support, client success, sales support, team management,
and remote operations. Proven track record of handling customer inquiries, resolving escalations,
improving customer satisfaction, and supporting business operations across B2B, B2C, ecommerce,
SaaS, banking, and technology industries. Skilled in phone, email, chat, CRM systems, technical
troubleshooting, account management, billing support, and team leadership. Strong experience
working in both onsite and remote environments while consistently meeting KPIs, SLAs, CSAT, and
performance goals.
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