8 Years of Experience in Operations, specializing in customer service, technical support, and contact center supervision
• Customer Service Excellence: Strong track record in resolving issues and building customer loyalty
• Technical Support Expertise: Skilled in troubleshooting and enhancing user experiences
• Leadership: Proven ability to supervise teams, provide training, and implement best practices
• CRM Tools Proficiency: Experienced in utilizing CRM systems for streamlined operations and improved customer interactions
• Data Reporting & Analysis: Competent in analyzing data to inform decisions and drive improvements
• Advanced Microsoft Excel Skills: Proficient in data manipulation and reporting for insightful analysis
• Video Editing Skills: Proficient in using CapCut for creating and editing engaging video content
