I'm a seasoned professional with over 6 years of experience at Accenture. My expertise lies in two areas: solving tough technical problems and enforcing critical company policies. I'm looking for a remote IT role where I can use my skills to keep systems running smoothly and ensure operational success.
What I Do Best
• Solve Technical Roadblocks (Facilities Assignment Support) I provided real-time technical help to technicians and staff (via chat/phone). I specialized in fixing complex transaction and system issues quickly to keep customer orders moving.
• Enforce Safety and Policy (Content Moderation): For two years, I reviewed sensitive content and made fast, consistent decisions based on complex rules. This work directly supported platform integrity and user safety.
• Analytical Problem Solver: I thrive in high-pressure environments, quickly analyzing problems to find the root cause and ensure system integrity and consistency.
Accenture Experience
• Content Moderator (2023–2025): Applied policy and actioned high-risk content.
• Technician Chat Support Specialist (2019–2023): Delivered expert Tier 2 technical and operational support.
