I graduated from the University of Mindanao with a degree in Tourism Management. During my internship at the Bureau of Immigration in the Philippines, I assisted clients who were applying for visas, including document organizing, visa explanation, and guiding clients on the application process.
I have practical experience in sales, customer service, and virtual assistance. In these roles, I improved my interpersonal and communication skills by helping diverse clients. I engaged with customers through emails, phone calls, and live chats, addressed their queries, provided product information, and ensured their satisfaction.
Through these experiences, I developed a customer-centric approach and enhanced my problem-solving abilities. I am excited to apply my skills and knowledge to a dynamic organization, where I can continue to grow personally and professionally while providing excellent service to clients.
Here is how I can provide my assistance:
Lead Generation - Manage multiple lead generation channels simultaneously, ensuring consistent results across all platforms.
Customer Support: Provide exceptional customer support, addressing user inquiries promptly and professionally to maintain high satisfaction levels.
Virtual Assistance and Client Relations: Deliver informative presentations to prospective clients, effectively communicating the value of partnering with our company.
Sales and Account Management: Maximize sales revenue by consistently meeting and exceeding monthly sales targets. Support day-to-day account management for company clients.
Tools I Use: I'm comfortable using tools like ClickUp and HubSpot for organization and tracking tasks, Magento and Salesforce for managing orders and clients, Canva for making visuals, and other CRMs.
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