• Primarily provides complete, accurate & cost-effective solution for SeekTech, (and later on acquisition by Logic Plus) clients based in South Australia.
• As a Presales consultant; attend to client’s technical inquiries & requests.
• Educate clients in different line of products & vendors carried by the company.
• Act as POC and liaise with different I.T. Managers and Consultants, Project Managers, Account Managers (Dicker Data, Ingram Micro, BlueChip Infotech, Leader Systems, MMT (Multimedia Technology), XiT Distribution, EMPR), Vendors and System Engineers on hardware & software requirements.
• Provide partners with training material & datasheet references.
• Handles Managed Services as well as renewals for expiring hardware warranties and software licensing.
o HP Care Pack Services & Renewal for Server Warranties
o Cisco UCS Server, Router & Switch Hardware Warranties
o DELL Server Warranty Subscription & Support Renewal
o Cisco SMARTNet & Cisco Meraki Warranties Renewal
o SonicWALL Hardware Warranty & Subscription Renewal
o Fortigate NGFW (NextGen Firewall) Subscription & Renewal
o WatchGuard Firewall Subscription Services & Renewal
o Sophos Licensing, Subscription & Renewals (via Licensing Portal)
o Symantec Endpoint Protection License Renewal
o TrendMicro Security Subscription & Renewal
o WebRoot Security Subscription & Renewal
o Veeam Backup & Replication Licence Renewal
o StorageCraft Maintenance Renewal (Server & Desktop)
o VMware Support & Subscription Renewal
o 3CX Call Licence Subscription & Renewal
o Sophos Subscription Renewal
o Domain Name Renewal
o SSL Certificates Renewal (via GeoCerts SSL)
• Create and review quotations to ensure it will meet clients’ need & expectation (Server, Switches, Routers, Workstations, Laptops, Monitors, Printers, SAN & NAS, UPS, Office 365, Veeam, Symantec, Phones and Headsets, ISP, Wi-Fi Solutions, Networking equipment like patch cords/cables, etc..).
• Update clients & follow-up about their quote/order status and acknowledgment.
• Assist Accounts Department regarding processing of PO, Proforma & Invoices.
• Had experience with using software such as ConnectWise, JIM2: ERP & Accounting Software, ITQuoter, Cisco CCW, HP One Config Simple (OCS) and HP Partner Portal, Microsoft Office 365, etc.
• Setup and deployed HP Server, APC UPS, Ubiquiti Access Point and HP SFF Desktops with one of our clients based in Pasig (Adelman Consultancy Corporation located in Suite 1202 Prestige Tower)
• Have prior knowledge with Servers (Cisco UCS, HP, DELL), Switch and Router warranty (Cisco, HP, Net Gear, Ubiquiti), Firewall (SonicWall, WatchGuard, Sophos, FortiGate), Anti-virus (Trend Micro, Webroot), VM (VMware, Citrix), Cloud (Veeam, StorageCraft), Phone (Avaya, 3CX), etc.
