I am a Customer Support and E-commerce Specialist with over 5 years of combined experience in customer support and sales, including more than 2 years supporting Shopify-based online stores. I specialize in end-to-end customer support, handling inquiries such as order tracking, refunds, returns, replacements, cancellations, and account issues across email, chat, and phone channels.
I have hands-on experience using tools such as Zendesk, Zoho Desk, Richpanel, and Shopify, ensuring that all tickets are resolved efficiently and in line with company standards. I also handle sales support and customer retention by addressing concerns proactively and helping reduce cancellations while maintaining customer satisfaction.
I am comfortable working independently with minimal supervision and can manage daily tasks, tickets, and priorities while staying aligned with team goals and processes. I am highly organized, reliable, and proactive in solving customer issues without constant follow-up.
I communicate clearly and professionally with international customers and focus on delivering fast, accurate, and empathetic support that strengthens customer relationships and improves operational efficiency.
