I am a Customer Service Virtual Assistant who helps businesses manage customer inquiries, support tickets, and CRM records with accurate, professional, and timely service.
I have 2 years and 5 months of customer service experience supporting U.S. healthcare and fintech customers through live chat, email, and ticketing platforms. I have handled 70+ inquiries daily while maintaining a 98% quality score and 95% customer satisfaction, and managed 50+ Zendesk tickets daily with a 75% First Contact Resolution rate.
My tools include Salesforce, Zendesk, Freshdesk, HubSpot Service Hub, Google Workspace, Microsoft 365, Excel, Slack, Zoom, Google Meet, Microsoft Teams, Notion, Trello, Asana, ClickUp, ChatGPT, Grammarly, Gemini, Canva, and CapCut.
I can assist with customer service, live chat and email support, ticket management, CRM management, customer issue resolution, documentation, and remote team collaboration.
I am available for both full-time and part-time work and can work in US, UK, or AU time zones, including graveyard shifts. I am looking for a stable, long-term opportunity where I can become a reliable part of the team and contribute consistently.
I am organized, dependable, detail-oriented, and committed to following processes while providing customers with clear and professional support.
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