Need a RELIABLE CUSTOMER SUPPORT VA who can hit the ground running?
7+ Years of Hands-on Customer Support & Operations Experience
I’m a Customer Support & Operations Virtual Assistant with extensive experience supporting e-commerce and service-based businesses. I help brands deliver excellent customer experiences through clear communication, accurate order handling, efficient scheduling, and reliable day-to-day support.
I’ve worked with international e-commerce brands as well as cleaning and service-based businesses, handling high-volume customer interactions with professionalism, empathy, and strong attention to detail.
CUSTOMER SUPPORT (EMAIL, CHAT & PHONE – INBOUND & OUTBOUND)
* Keeping customers informed, calm, and satisfied is my top priority.
* Order inquiries, shipping & tracking issues
* Refunds, replacements, and policy-based resolutions
* Product and service-related questions
* Complaint handling and de-escalation
* Inbound & outbound calls, follow-ups, and callbacks
* SOP-based support with a human, friendly tone
SCHEDULING, BOOKING & DATA SUPPORT
* Ensuring smooth coordination and accurate records.
* Appointment setting, booking, rescheduling & confirmations
* Calendar management and schedule coordination
* Communicating with customers, cleaners, or service providers
* Accurate data entry and record updates
* Task tracking and follow-ups
E-COMMERCE & CRM TOOLS
* Shopify order & customer management
* Ticket handling and inbox management
* Salesforce, Zendesk, Gorgias
* Following SOPs and maintaining accurate documentation
WHY CLIENTS WORK WITH ME
* 7+ years of real-world customer support experience
* Detail-oriented, organized, and process-driven
* Calm, professional, and empathetic communicator
* Reliable for long-term roles and fixed schedules
* Comfortable working US, AU, and EU business hours
I’m looking for long-term partnerships where I can support customer experience, reduce operational workload, and grow alongside your business.
Let’s work together.
