Are you searching for an Order Management Specialist who combines expertise with passion for delivering exceptional service?
With a proven experience of managing end-to-end order processing effeciently, I specialize in ensuring accurate order entry, timely fulfillment, and excellent customer support.
Key Expertise:
E-commerce & Logistics Management
-End-to-End Order Fulfillment: Expertly managed the entire order processing lifecycle, covering confirmation, routing, tracking, and Proof of Delivery (POD) documentation.
-Multi-Channel Operations: Proficiently managed e-commerce sales and fulfillment across 10+ major platforms (e.g., Amazon S/V Central, Walmart US, Shopify, eBay, Wayfair, TikTok).
-Warehouse Coordination: Coordinated with warehouse teams to swiftly resolve fulfillment issues, align inventory, and ensure on-time order dispatch.
-Shipping & Documentation: Created accurate shipping labels and necessary documentation to ensure efficient and compliant order processing.
Systems and Data Analysis
-ERP & EDI Systems: Highly proficient in core business tools: NetSuite (ERP), Extensiv, CommerceHub, and SPS Commerce.
-Inventory Control: Skilled in Inventory Monitoring and Discrepancy Analysis, including spot checks and reconciling data between NetSuite and WMS reports.
-Data Management: Meticulous Data Entry & Record Maintenance with strong capabilities in Microsoft Excel and Google Sheets for reporting.
HR & Administrative Support
-Core HR Functions: Managed essential HR operations (e.g., payroll, benefits, employee records), ensuring data accuracy and regulatory compliance.
-Administrative Support: Supported key administrative and HR processes, contributing to smoother workflows and enhanced staff coordination.
Why Choose Me?
Attention to Detail: I ensure every detail is meticulously managed, from inventory counts to order entries, minimizing errors and maximizing efficiency.
Reliability: You can trust me to manage your orders consistently and accurately, allowing you to focus on growing your business.
Customer-Centric Approach: I prioritize customer satisfaction by ensuring orders are fulfilled accurately and on time, and any issues are promptly addressed.
Let's collaborate to enhance your order processes, improve operational efficiency, and support your business growth.
