I have 16 months of experience as a Customer Support Specialist, assisting numerous financial institutions in the US by providing excellent customer support through phone calls. Through this experience, my communication skills have greatly improved, as I consistently interacted in English with people from different countries. As a CSS, it is essential to have strong problem-solving skills and the ability to work under pressure in order to handle various customer inquiries, complaints, and concerns efficiently and professionally. Since I work with clients abroad, I understand the importance of being flexible and adaptable. I can adjust to different time zones and continue working even during Philippine holidays when required.
I am currently employed as an Executive Assistant for an agency, supporting the marketing team of a well-known oil company. I provide administrative support to managers from different regions, including ASEANSA, North Central Europe, North Asia, and MEDME, communicating with them via email and phone calls. My responsibilities include managing emails and inquiries related to projects and tasks, coordinating with vendors and suppliers, and assisting with vendor registration, purchase order requests, and invoice payments. I also conduct accurate web research, gathering relevant news from different websites for the company. Additionally, I ensure that the department’s expense records are updated and well-organized. I am proficient in using Microsoft Office tools, particularly Excel, Word, and PowerPoint.
I have been working remotely since 2020, and my integrity and dedication have enabled me to thrive in this setup for almost six years. I always make sure my clients are satisfied with my work, ensuring they feel I am dependable, capable of working independently, and able to deliver results with minimal supervision.
I’m currently working full-time, but I have a consistent schedule and can dedicate 3–4 hours daily to this role. I’m available from 9:00 AM to 3:00 PM Eastern Time (9:00 PM to 3:00 AM Philippine Time), and I make sure there are no conflicts with my availability. I’m also fully equipped with a reliable laptop, stable internet connection, and a dedicated workspace.
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