4+ years experience in BPO industry (healthcare, airline, e-commerce accounts)
Skilled in inbound/outbound calls, bookings, billing, and customer support
Background in QA: auditing calls, coaching teams, and ensuring quality standards
Proficient in CRMs: Amadeus, Salesforce, AthenaOne, and other tools
Strong communication, problem-solving, and customer satisfaction focus
Looking for roles in customer service, QA, or virtual assistance
