SUMMARY
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Account Manager Drop Shipping | FBM - IPD Digital - February 2024 to May 2024
Operation Specialist FBM | FBA - Hardway Enterprises LLC - July 2021-
September 2022
List of Responsibilities:
1. Account Health -
Frequency Daily Checking
Account reactivation (Limited
account activities)
Update Payment MethodSubmit new document for Amazon
account verification/revalidaUpdate contact numberFix stranded inventory2. New Amazon
(account status)
New Policy Changes (listing
violation)
Striking (pricing issue) Alert
3. Inventory Management -
Frequency Weekly Checking
Inventory replenishment
Enrollment to auto reprice
Manual re-price and Amazon
Repricer
Fix Stranded Inventory Listings
and PO -
Resolve Suppressed listings
Resolve Inactive listings
Checking of aging Purchase
Order Shipment inventory
4. Customer Messages for
FBA and FBM stores
Response to customer in a
timely manner
Assist any inquiry
Any customer request
Return item request then process refund
5. Order Report -
Frequency Weekly Checking
Process FBM orders
Weekly Sales
Weekly Refund and Cancellation
Report
Download Order Report with
tracking number for P&L report (Profit and Loss)
Download Payment Report
6. Update Return
shipping address
7. Inbound and Outbound
Management - Daily once available
Respond to 3PL admins
Follow up for any missing
products (PO invoice vs Outbound)
Status of inbound shipment
Transferring inventory to other
stores
Create outbound report for FBM
stores
8. Shipment from prep
center to Amazon warehouse
Track if available tracking in
Amazon shipment
9. Check PO from
store managers
Check MOQ if reasonabl Check apple to apple match -
ASIN vs Supplier (to avoid product mismatch)
Check update of PO (tracking
number, order number, status of order, invoice paid receipt, PO Sheet)
Transfer of PO from one client
to another client
Backtracking of OLD PO’s
10. P&L - once every
month
Check order report
Check payment report
check profit report
check refund report
11. Check store health
performance
12. Case log report
Problematic outbound shipment
<!--[endif]-->Seller Identity issue
Problem in listing
13. Other tasks - Extra
Mile
Checking Product Research
Catalogs
Weekly report for Store
Managers
Online Arbitrage - Product
Research
14. Tracking of PO
shipments to Amazon - download outbound report
<!--[if !supportLists]-->? ??Facebook Marketplace – Order Processor, customer service, inventory
management - 2020
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<!--[if !supportLists]-->? Walmart Store – Order
Process, Customer Service and Product Research June 2020 – March 2020
Handles the following; Customer Responses, Refund, Shipment Tracking, Return
Label Creation, Follow-up orders status to sellers
<!--[if !supportLists]-->? Amazon Quality
Assurance Supervisor, Listing Trainor, & Inventory Manager
-Supervises and ensures that the team of
amazon listers delivery quality listing by double-checking products upon
listing completion.
-Suggests way to improve Amazon listing
that contributes to the company’s profitability and efficiency.
-Ensures that ways in doing Amazon
listing is up-to date and accurate.
-Supervises team of Amazon listers by
responding to their immediate concerns regarding Amazon listing.
-Trains new set of Amazon listers to be
deployed to other companies.
-Well versed in using Amazon inventory
management software like Ecom,Amazon Seller Central, Appeagle, SKU grid
E-commerce, OAG
