Managing customer support requires more than answering emails. It means staying organized, responding promptly, and making sure every customer feels heard.
I currently work as a Member Support Specialist for a membership based company, where I manage more than 100 customer emails each day. My responsibilities include general support, billing questions, refunds, account concerns, and escalations. I maintain a typical response time of 15 to 30 minutes while ensuring every reply is clear, professional, and consistent with the company's brand voice.
I am comfortable working independently, managing priorities, and coordinating with different teams to resolve customer issues efficiently. I also keep HubSpot CRM organized by updating records, tracking conversations, and following up on open requests so nothing is overlooked.
My experience includes:
• Managing high volume customer email support
• HubSpot CRM and ticket management
• Billing, refunds, and account related inquiries
• Handling customer concerns with empathy and professionalism
• Escalating complex issues to the appropriate team
• Social media coordination and content scheduling
In addition to customer support, I enjoy improving processes. I have experience building basic workflows in HighLevel and creating simple funnels in ----------- to help streamline repetitive tasks and improve efficiency.
Experience
Member Support Specialist | Influential Women
• Manage 100+ customer emails daily
• Maintain a 15 to 30 minute average response time
• Assist members with billing, refunds, account updates, and general support
• Resolve customer concerns while maintaining a positive experience
• Organize conversations and follow ups in HubSpot CRM
• Coordinate with internal teams to ensure timely resolution
I take pride in being reliable, organized, and easy to work with. My goal is to provide excellent customer support while helping teams stay efficient behind the scenes.
Video Intro: -----------
LinkedIn: -----------.-----------/in/myla-camomot-38746b14a/
