Hi, I'm Rina Aizel U. Taganahan, a dedicated professional with over 16 years of experience in customer service and sales. Throughout my career, I?ve developed a strong background in both retail and e-commerce environments, with a focus on delivering excellent customer experiences and driving operational efficiency.
For several years, I managed operations for a furniture business with two branches and a small manufacturing facility. My responsibilities included daily inventory management, procurement, finance, and customer support through email and social media. I also oversaw the brand?s online presence, handling content and customer engagement across various platforms.
In addition, I worked for three years as a Customer Service Representative for a U.S.-based brand, where I supported customers using tools like Zendesk, Gorgias, Shopify, ShipBob, Upscribe, Loop, Recharge, Notion, and Google Workspace. My experience has equipped me with strong communication, problem-solving, and multitasking skills, making me confident in handling a wide range of customer-facing and operational roles.
