With over 14 years of professional experience, including almost 3 years as an Operations Supervisor at ServiceFirst Call Center & BPO, I specialize in people management, client relations, and performance optimization. My work focuses on driving team productivity, meeting SLAs and KPIs, and implementing operational improvements that enhance customer satisfaction and efficiency. Collaborating with teams and stakeholders, I ensure seamless onboarding experiences and handle escalations to deliver high-quality support.
My background includes expertise in sales management and strategic pl-----------ing, supported by a Lean Six Sigma White Belt Certification. At ServiceFirst, I have contributed to process improvements and fostered a culture of accountability and growth. Passionate about aligning operations with client requirements, I aim to empower teams to exceed organizational goals and provide exceptional service delivery.
